【 Please note 】

• Customers using this website are deemed to have understood and agreed to the Act on Specified Commercial Transactions;
• Customers who purchase, reserve, or apply for products are deemed to have understood and agreed to the notes on each product page;
• Some of the products handled on this website may include “limited quantity items”;
• The items you wish to purchase may sell out immediately; and
• We do not accept cancellation even in the case of manufacturing or shipping delays.

【 Ordering Instructions 】

• If you are already a registered member, please log in first.
• You can also make a purchase even if you are not registered as a member or do not wish to register. In this case, please enter your details at the time of purchase.
• Please note that we cannot accept requests for combined shipping or individual shipments of items after the order has been placed.
• The server may crash if the website experiences heavy traffic. Please note that we cannot guarantee the availability of ordered items in such cases. In case of overordering, we will cancel the orders with the latest confirmation times. We ask that you understand this in advance when placing your order.
• Please note that items in the cart are not confirmed orders. Your order is finalized upon receipt of the order confirmation email sent after completing the order process.

【 Cancellation Policy 】

• We do not accept any cancellations attributable to the customer after the order has been finalized. Please note that we may decline your inquiry, so we ask for your understanding beforehand. In the event of multiple cancellations, we will refuse any further transactions with ENKA Vinyl.

【 For regular items 】

• Details will be provided on the product page.

【 For made-to-order or lottery items 】

• An estimated delivery time is provided on the product page. For orders in the same cart containing items with different shipping dates, all items will be shipped together once all products are in stock. We appreciate your understanding.

【 In case of a stockout 】

• In the event that the item you purchased is out of stock, we will notify you and cancel your order.

【 Delivery companies and method 】

• Domestic：Sagawa Express Overseas：Express Mail Service (EMS)

* The shipping address cannot be changed after the order is placed. If you wish to change the address, please contact the delivery company directly.
* Please note that we are not responsible for any shipping accidents that may occur if you request the delivery company to forward your order.
* The estimated delivery date is for reference only and may change without prior notice.
* Delivery date specification is not available. Please arrange the delivery date with the courier yourself using the tracking number provided in the delivery notification email.
* We do not accept requests for combined shipping or separate shipping after the order is placed. We appreciate your understanding.
*Items returned after the delivery office's storage period will be reshipped if you contact us within a certain period of time. In such cases, the re-shipping fee will be billed separately at actual cost.
* Items that are ultimately not received and returned will be kept for a certain period, and then discarded or otherwise handled.
* Shipping is not available on weekends, public holidays, the year-end and New Year holidays and summer vacations. We appreciate your understanding.

【 Credit Cards 】

• We accept Visa, Mastercard, and American Express.

【 PayPal 】

• Registration with PayPal is required.

【 Google Pay 】

• Registration with Google Pay is required.

【 Apple Pay 】

• Registration with Apple Pay is required.

【 Amazon Pay 】

• Registration with Amazon Pay is required.

【 Shop Pay 】

• Registration with Shop Pay is required.

* We cannot accept changes to the payment method after the order is finalized. We appreciate your understanding.
* Payment methods may differ depending on the product. Please check the notes and information on each product page in advance.

* Payment deadlines for lottery products vary by item. Please check the payment deadline listed on the product page for winners and in the winner notification email.
* In the event that the payment is not finalized by the due date, your order will be canceled.

【 For customer-related reasons 】

• Except as otherwise approved by the Company, cancellations, returns, refunds, exchanges, or changes to order details due to customer convenience are not accepted. In the event of an order cancellation due to customer convenience, we will decline any future transactions with ENKA VINYL

* Please note that we cannot accept cancellations even in the event of manufacturing delays. We appreciate your understanding.
* We cannot accept exchanges or similar services in the following cases: in case of scratches, damage, or stains resulting from customer handling; if more than 7 days have passed since the product arrived without any special circumstances; and if the product has been opened, unpacked, or worn without any special circumstances.

【 In case of an error on our part 】

• In the event of product damage, incorrect items, size discrepancies, or any other issues caused by the Company, we will replace the product with a new one at our expense for shipping. Please note that we may offer a refund depending on the product’s availability. Contact us [here] with your order details, including the product name, order number, your name, address, phone number, and email address.

【 Contact Information / Return Address 】

• 3F Brill Building 7-5 Daikanyama-cho Shibuya-ku Tokyo Japan 150-0034
• TEL: +81 3-6313-3744

【 Reshipment of products 】

• In the event that the storage period of the delivery company expires and the item is returned, you will be billed for the return shipping and reshipping costs separately at actual cost.

* Returns and refunds may not be promptly processed on weekends, public holidays, year-end and New Year holidays, and summer vacations, even if they are accepted. We appreciate your understanding.
* Please note that we may not be able to respond promptly to inquiries received on our website’s non-business days.